Our returns policy
We stand behind everything we sell. If your order doesn't meet expectations, we'll refund, replace or credit — whichever works for you.
How to return an item
- Get in touch within 7 days of receiving your order — via WhatsApp, phone, or the contact form.
- Tell us what happened and, if possible, send a photo. This helps us learn (and speeds up your refund).
- Return the item (unopened, in original packaging) to the shop within 14 days, or arrange a collection.
- Refund lands within 3–5 working days back to the card you paid with.
Perishable & frozen items
Frozen and chilled items can't be resold once thawed, so we don't accept opened returns. But if anything arrives thawed, damaged, or the wrong item — we refund or replace immediately. Just send us a photo.
Damaged or wrong items
Contact us within 48 hours of delivery. We'll arrange collection at our cost and refund or replace right away.
Questions? Ring us on 07886 792740 or WhatsApp — we'd rather sort it in a 2-minute chat than have you fill in a form.