Orders
How do I place an order online?
Browse the shop, add items to your basket, then click "Secure checkout". Choose delivery or free pickup at 240 Union Street, enter your details, and pay by card via Stripe or Apple/Google Pay. You'll get an email confirmation with your order number.
Can I change or cancel my order after placing it?
Yes — as long as we haven't started packing. Call us on 07886 792740 or WhatsApp before 4pm the day before your delivery slot.
Do I need an account to order?
No — you can check out as a guest. But creating an account gets you order tracking, saved addresses, faster checkout, and loyalty points on every order.
Delivery & pickup
Where do you deliver to?
All of Torbay (Torquay, Paignton, Brixham), Newton Abbot and surrounding Devon postcodes. For anywhere further in the UK, we ship via next-day cool-chain courier — priced by postcode at checkout.
How much is delivery?
Free in Torbay on orders over £45. Otherwise £3.99 standard (24–48 hrs) or £6.99 express (same day if ordered before 12pm). Free in-store pickup any day.
Do you deliver frozen items safely?
Yes — every frozen order goes out in insulated cool boxes, kept below -5°C for the whole journey. If anything arrives thawed, we'll refund or replace.
Payment & refunds
What payment methods do you accept?
All major debit and credit cards (Visa, Mastercard, Amex) via Stripe. We also accept Apple Pay and Google Pay. Cash on collection at the shop.
How do refunds work?
Refunds go back to your original payment method within 3–5 working days. See our returns policy for full details.
Account & loyalty
How do loyalty points work?
Earn 1 point per £1 spent. 500 points unlocks £5 off your next shop. Points appear in your account within 24 hours of your order being delivered.
How do I reset my password?
Head to the reset page, enter your email, and we'll send you a secure reset link. It expires in 30 minutes for your safety.